Students and staff may call or visit during office hours for assistance with password help and resets, Network access, E-mail, ANGEL, WebAdvisor and for other IT related information.
 

Helpdesk Contact Information

Phone: (307) 855-2198 or 877-292-3375
Email: helpdesk@cwc.edu
Office: Central Wyoming College Library
 
Hours of operation can be seen on the right of this page.


A phone call or e-mail received out-of-hours will be returned the following business day.

 
View the I.T. FAQ to get a list of commonly asked questions and answers.
 

E-Services Maintenance Schedule

 

PDF Version of Maintenance Schedule

 

Every month, the College schedules a “Planned Maintenance Window” for one weekend. These windows extend from 6:00 pm Saturday night to 4:00 am Sunday morning. The March 2012 window is scheduled for Saturday March 24 and Sunday March 25.

 

For this weekend, here are the planned activities, and how they will affect users:

 

TimeServiceImpact to Users
Saturday 6-8:00 pmmyAdvisor
Datatel Colleague		myAdvisor will not be available for this two hour period. myAdvisor is how students access their enrollment information, including adding/dropping courses, paying bills online, viewing grades and transcripts, etc.
Datatel Colleague will only affect CWC staff users.
Saturday 10-4:00 amCWC website www.cwc.edu and myCENTRAL portalVendor has not communicated their plans for this maintenance window. However, if these services go down, our backup web page will replace the www.cwc.edu home page for the duration, and will contain links to myEmail, myAdvisor, and myClasses. Except as noted below, these services will remain available to students – however students will need to login individually to these services during the outage.
Saturday 10pm-1:00 amMediaserv1 upgradeA few courses’ access to podcasting resources will be unavailable during this time period.
Saturday 10:00pm - 1:00ammyEmail
myAdvisor
myClasses
Other eServices		Minor upgrades to other services may cause momentary “blips” in service availability. It is believed that users currently accessing any of these services will not be booted off the service. New logins to services may not be available for upto 15 minutes as these other services are patched and rebooted. If you are not able to login into a CWC eService, please wait 15 minutes and try again.

 

The next planned maintenance window for the college is the weekend of April 28-29, 2012.

 

 
Consistent with its mission to value diversity and to treat all individuals with dignity and respect, Central Wyoming College does not discriminate on the basis of race, color, national origin, ancestry, sex, age, religion, or disability in admission or access to, or treatment or employment in its educational program services or activities. The college makes reasonable accommodations to serve students with special needs and offers services to students who have the ability to benefit.
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