Software Support Specialist
The Associate of Applied Science in Software Support Specialist degree is designed for students who wish to prepare for positions as Help Desk Technician, Technical Support Specialist and Customer Service Representative. Software support specialists provide technical assistance and support for computer users.
The general education requirements are designed to encourage students to develop skills such as critical and creative thinking, computation and communication, lifelong learning and technical skills, all of which are highly desirable in this career.
Associate of Applied Science Degree
| General Education Requirements |
Credits |
| Writing Level I (WR1) |
3 |
| American & Wyoming Government (POLS 1000) |
3 |
| ARTS/DIV/HUM/IT/ORAL/SOC/WR2 |
(In program) |
| MATH/APPM/LSCI |
3 |
| PEAC/UNST/WELL |
1 |
| Program Requirements |
| BADM |
1020 |
Business Communications (WR2) |
3 |
| CMAP |
1615 |
Operating Systems: |
3 |
| CMAP |
1695 |
E-Mail: OR |
|
| MOUS |
1695 |
E-Mail: |
2 |
| CMAP |
1725* |
Word Processing Apps: (IT)** OR |
|
| MOUS |
1725* |
Word Processing Apps: (IT)** |
3 |
| CMAP |
1775 |
Spreadsheet Applications: OR |
|
| MOUS |
1775 |
Spreadsheet Applications: |
3 |
| CMAP |
1815 |
Database Applications: OR |
|
| MOUS |
1815 |
Database Applications: |
3 |
| CMAP |
1920 |
Hardware Maintenance |
4 |
| CMAP |
2510 |
Survey of Multimedia |
3 |
| CPED |
1000 |
Cooperative Work Experience I:*** |
3 |
| CSCO |
2000 |
Cisco: Internetworking I |
5 |
| CSCO |
2020 |
Cisco: Internetworking II |
5 |
| MGT |
2130 |
Human Relations (ORAL) OR |
|
| CO/M |
2130 |
Human Relations (ORAL) |
3 |
| MSFT |
22272 |
Implementing & Supporting MS Win XP Pro |
4 |
| PFDV |
1500 |
Managing Career Development |
3 |
| Program Electives |
| Courses selected from following program electives must be approved by major academic advisor: ACCT, BADM, BOTK, CMAP, COSC, CPED, IMGT, MGT, MKT |
7 |
| Total |
64 |
*
Students who have limited or no computer experience must take CMAP 1680 before enrolling in CMAP 1725 or MOUS 1725. **
CMAP 1725 and MOUS 1725 can be used as IT general education courses ONLY in this program as they are higher level knowledge courses than CMAP 1680. ***
Students work as Interns in the Computer Labs and/or CWC Help Desk