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Customer Service Credentials

The Customer Service Credentials are designed to prepare students for the service industry.

Customer Service: Specialist Credential

The Customer Service Specialist Credential focuses the student toward understanding the vital role of customers and customer service in business today; for the student to understand what the customers need and expect; and to provide services and products that customers will value. The student will learn to successfully manage customer interactions and entering correct information about customers. 

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Customer Service: Business Environment Credential

This credential introduces students to the service industry. Students learn to become life long learners and to understand the work ethics required for exceptional Customer Service and the value each employee adds to the principles of quality service and business.

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Customer Service: Business Skills Credential

This credential is designed to develop and enhance the student's skills in writing business correspondence, performing basic business calculations, managing change, and learning how to respond positively to a changing work force. A six step solving model is used to assist the student in focusing on developing and using these skills in the service industry.

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Customer Service: Computer Skills Credential

This credential is designed to develop the student's basic computer skills required in the service industry.

Customer Service: Contact Skills Credential

This credential introduces the student to the service environment. The main emphasis for students is developing communication skills and managing relationships in both telephone and face-to-face situations with customers. Students will learn information sharing skills, telephone communication skills, and managing difficult customers. Through simulated sessions, students learn to value and relate to customers who are multicultural.

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