Software Support Specialist
Software Support Specialist-Option: The Software Specialist option is designed for students who wish to prepare for positions as Help Desk Technician, Technical Support Specialist, and Customer Service Representative. Computer Support Specialists provide technical assistance and support for customers and users. Graduates will develop technical and computer-related skills and verbal and written communication skills. Students will complete internships as lab and help desk technicians.
Associate of Applied Science Degree
| General Education Requirements | Credits | ||
|---|---|---|---|
| Writing Level I (WR1) | 3 | ||
| U.S & Wyoming Constitution (POLS 1000) | 3 | ||
| Students must choose either a WR2 or ORAL. Additionalcredits must come from the remaining general education categories not already used. | |||
| ART/DIV/HUM/IT/ORAL/ SOC/WR2 | (In program) | ||
| MATH/APPM/LSCI | (In program) | ||
| PEAC/UNST/WELL | 1 | ||
| Program Requirements | |||
| BADM | 1020 | Business Communications (WR2) | 3 |
| BOTK | 1540 | Business English | 3 |
| BOTK | 1655 | Speed and Accuracy Development | 1 |
| CMAP | 1615 | Operating Systems: | 3 |
| CMAP | 1725* | Word Processing Apps: (IT)** OR | |
| MOUS | 1725* | Word Processing Apps: (IT)** | 3 |
| CO/M | 2130 | Human Relations (ORAL) | 3 |
| PFVD | 1500 |
Managing Career Development |
3 |
|
*Students who have limited or no computer experience must take COSC
1200 or CMAP 1680 before enrolling in CMAP 1725 or MOUS 1725. |
|||
| Software Support Specialist Option | |||
|---|---|---|---|
| BADM | 1005 | Business Math I (APPM) | 3 |
| CMAP | 1695 | E-Mail: OR | |
| MOUS | 1695 | E-Mail: | 2 |
| CMAP | 1775 | Spreadsheet Applications: OR | |
| MOUS | 1775 | Spreadsheet Applications: | 3 |
| CMAP | 1815 | Database Applications: OR | |
| MOUS | 1815 | Database Applications: | 3 |
| CMAP | 1920 | Hardware Maintenance | 4 |
| CMAP | 2510 | Multimedia: Introduction | 4 |
| CMAP | 2630 | Presentation Graphics: OR | |
| MOUS | 2630 | Presentation Graphics: | 3 |
| CPED | 1000 | Cooperative Work Experience I*** | 3 |
| CSCO | 2000 | Cisco: Internetworking I | 5 |
| INET | 1595 | Web Design Tools | 5 |
| MSFT | 22272 | Implementing & Supporting MS Win XP Pro | 4 |
| Total | 65 | ||
*** Students must work as Interns in the Computer Labs and/or CWC Help Desk